MODULE • ASM-08

After Sales / CRM

Every ticket. Every return. Every renewal.

Complete after-sales CRM — customer queries, order processing, returns/RMA, inventory adjustments, ticketing and renewals. One queue. One source of truth.

TICKETS RESOLVED

98%

FIRST-CONTACT

84%

NPS

+62

CAPABILITIES

Customer Query Handling

Order Processing

Returns / RMA

Inventory Adjustments

Ticket Management

Renewals

Schedule Demo →← All Modules

MFG-01● ACTIVE

Production

Maintenance

BOM / MRP

Shop Floor

MONITORING AS A SERVICE

AI Management & Ops Reports · After Sales / CRM

Every ERPion module ships with an always-on AI analyst — generating executive briefs, anomaly alerts and predictive reports straight to your inbox or Slack. No dashboards to babysit.

Ticket Backlog Forecast

Daily

AI projects backlog given current inflow + resolution velocity.

CSAT Drift Alerts

Daily

Flags agents, channels or product categories where CSAT is slipping.

RMA Pattern Reports

Weekly

Clusters return reasons to surface product, packaging or courier issues.

Renewal Risk Scoring

Weekly

Predicts which customers are likely to churn at renewal.